We are living in a digital society, in which every aspect of our lives is being profoundly affected by the digitalisation of data.
How we communicate and socialise; how we work, learn, stay healthy and participate in politics and the economy—all of these things are changing thanks to the internet and mobile devices.
However, there is a large group of people who either don't have access to internet and/or a mobile device or lack the basic digital skills needed to use these technologies effectively. Click on the items below for some support and guidance.
Frequently Asked Questions
Click the plus signs below to read the answer to each question.
The easiest way to register for a Know Diabetes account* is by clicking on the yellow ‘Login/Register’ button at the top of the Know Diabetes website.
You will then be taken to the NHS login access site where you will need to follow the shorts steps outlined. Please make sure that you use the email address associated with your GP records.
If you do not already have an NHS login or have any issues registering for NHS login, please use the link below to find support. About NHS login - NHS (www.nhs.uk)
We have also created a short video to help with registration, you can find them on our website: Languages | Know Diabetes
*Please note that to access this service, you need to be a North West London resident.
Have you got a friend or family member who may be able to help you? Younger people who have grown up in the digital age can be a great help for anyone less confident.
We have also created a short video to help with registration, which is now available in 4 languages and might be helpful to you. Find these videos here: Languages | Know Diabetes
ReachDeck is a free software used by many websites, including the Know Diabetes website. It reads the content of the web page out loud, and can even be translated into one of the available languages. First, click on the straw man icon in the bottom right-hand corner of the page.
This will open up the ReachDeck toolbar. Here you can select whether to have text read out in English or have it translated into another language.
Finally, highlight the text or the entire page and begin.
If you have a computer at home or a mobile device, asking a friend or family member might be the quickest way to get help. Younger people who have grown up in the digital age can be a great help for anyone less confident.
If this is not an option for you, do not worry, there are other ways to get help.
There are Online Centres in most communities where you can learn how to use a computer. These centres are also a great way to meet new people in your local community. You may also be able to sign up for some more training and become a more confident computer user. Find your nearest centre here: Find a centre | Online Centres Network.
If you know how to use a computer but do not have one at home, you can visit your local library or and community hub. They usually have computers you can access the internet, often for free. To use a computer, you usually need to book a slot first. Find your local library and book a computer here.
If you are struggling to pay for your current broadband, take a look at ‘Social tariffs’, which are cheaper broadband and phone packages for people claiming Universal Credit, Pension Credit and some other benefits. For a list of broadband and phone social tariffs and to find out if you are eligible, click here.
Yes, it is possible to create an NHS account without a photo ID.
If you are registered for your GP surgery's online services, you will have been given 3 registration details:
- Linkage Key (could be called Passphrase)
- ODS Code (could be called Organisation Code or Practice ID)
- Account ID
This is not the same as the username and password you use to log into your GP surgery’s online services.
Find out more here: What to do if you do not have photo ID
The easiest way to register for a Know Diabetes account* is by clicking on the yellow ‘Login/Register’ button at the top of the Know Diabetes website.
You will then be taken to the NHS login access site where you will need to follow the shorts steps outlined. Please make sure that you use the email address associated with your GP records.
If you do not already have an NHS login or have any issues registering for NHS login, please use the link below to find support. About NHS login - NHS (www.nhs.uk)
We have also created a short video to help with registration, you can find them on our website: Languages | Know Diabetes
*Please note that to access this service, you need to be a North West London resident.
Alternatively, have you got a friend or family member who may be able to help you? Younger people who have grown up in the digital age can be a great help for anyone less confident.
NHS Login help
Are you having problems setting up your NHS login account? See our help articles below:
