About Know Diabetes

The vision of the Know Diabetes website is to support people with diabetes, and those at risk of developing type 2 diabetes to live their lives to the full in North West London.

We aim to do this by providing access to the latest information for living well so everyone can live a happier and longer life.

How do I get my Know Diabetes account?

You might receive a text message from your GP practice with an invitation to create your free NHS Know Diabetes account. If you get this text message, please follow the link to register for your account. Alternatively, you may receive an invite from us directly by email to create your account. You can also create your account anytime by clicking the 'Register' button at the top of the page.

Where it all began

The initial concept of the Know Diabetes website was created by a focus group in 2012 of diabetes service users in Hammersmith & Fulham. The website gradually expanded its area to match the amalgamations in local NHS diabetes services, first to Kensington & Chelsea and Westminster, then to Hounslow and Ealing and later to Brent, Hillingdon and Harrow.

In 2017 our eight NHS CCGs launched an award-winning diabetes strategic transformation programme and the website was refreshed and expanded to create the Know Diabetes Service.

Website traffic for the Know Diabetes website increased 8 fold in 2021 to half a million page views and people from all over the world now visit the site to enjoy the latest resource. People living in NW London can also gain access to view their personalise healthcare record and see their latest healthcare results.

Who are the Know Diabetes team

What We Do

The Know Diabetes Service has three key parts:

1. A website where you can learn about diabetes and track your progress with access to your health record.

2. A single place for NHS Professionals and people with diabetes to find information about local resources they can access to manage their diabetes and

3. Person-centred communications via email or text(SMS) to provide people with the right information at the right time based on their individual needs and preferences.

Reachdeck - English
اردو - Reachdeck - Urdu
ગુજરાતી - Reachdeck - Gujarati
ਪੰਜਾਬੀ - Reachdeck - Punjabi
عربي - Reachdeck - Arabic


English not your first language?

We have this handy tool called ReachDeck (see orange icon at the bottom right of the page) that can help turn our pages into a language you understand. 

This video will show you how to use each feature on the ReachDeck toolbar.