Cookies Policy

Our use of cookies

The General Data Protection Regulation (GDPR)

In accordance with the GDPR, we have a legal duty to protect any information we collect from you. We will only use your information for the purpose as described and we do not pass on your details to any third party unless you have given us permission to do so. You have a right to access your personal data and rectify any inaccuracies.

We collect information on our website visitors for a variety of purposes, including sign-posting you to appropriate content and eLearning courses or replying to your enquiries more efficiently through the services we provide. Information that you supply in connection with the provision of the  KnowDiabetes Service will be treated in confidence and in accordance with the principles of the Data Protection Act and General Data Protection Regulation.

We also have log files  and use cookies to allow us to record visitor's use of the site to enable us to enhance the future layout of the site. The data we gather in this way does not contain any personal information or information about which other sites you have visited.

This privacy statement only covers the KnowDiabetes website. It does not cover links within this site to other websites.



A cookie is a small file which asks permission to be placed on your computer’s hard drive. We also use these cookies to generate profile information in order to allow us to direct people with questions about diabetes to relevant content. Overall, cookies help us provide you with a better user experience, by enabling us to monitor which pages or screens you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

These pieces of information are used to improve services for you through, for example:

  • enabling a service to recognise your device so you don’t have to give the same information several times during one task
  • recognising that you may already have given a username and password so you don’t need to do it for every web page requested
  • measuring how many people are using services, so they can be made easier to use and there’s enough capacity

The KnowDiabetes website uses cookies for collecting user activity-related information while accessing content on the KnowDiabetes website. If you choose not to accept the cookie, this will not affect your access to the majority of the content and courses available on our website.


Managing Cookies

Although your browser may be set up to allow the creation of cookies, you can specify that you be prompted before a site puts a cookie on your hard disk, so that you can decide whether to allow or disallow the cookie - gives more information and an explanation of how how you can delete and control the cookies that are stored on your computer.


Cookies on website from other companies & social networking websites

During your visit to the site you may notice some cookies that are not related to website. This happens when you visit a page with content embedded from a third party (for example YouTube videos) or use some of the links to social networking sites. These websites may place cookies on your computer. KnowDiabetes does not control how a third party uses their cookies. You should check these third party websites’ privacy policies for more information about their cookies if you are concerned about this.