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If you can't find the answer you're looking for in our frequently asked questions, then fill in your details here to submit a question or comment to the website management team.

The Know Diabetes Service does not provide individual advice to patients hence will not respond to questions about individual health issues. Any websites and apps we suggest should never replace advice from your doctor, nurse or dietitian. You must always seek medical help and advice for any medical condition, diagnosis, or treatment you need from your health care team. Please call 999 in an emergency.

 

Have a look at the FAQs for Know Diabetes

Frequently Asked Questions

1. I registered but I haven't received an email from you?

If you registered but didn't receive an email from us please check your spam or junk folder. You should have received an email from DrTonyWillis@knowdiabetes.org.uk  
The other common reasons are typos when typing your email address. Please try again to register and if you still have problems contact us via our contact page.

2. How do I reset my Know Diabetes account password?

To reset your password for your Know Diabetes account, please click here.

3. How do I access free programmes to help me with my health?

Login into your Know Diabetes account to access free programmes to help you with your diabetes. If you do not have an account we also list various free programmes that are available in North West London here.

4. Will the Know Diabetes Service offer any advice on medical-related issues?

The Know Diabetes Service does not provide individual advice to patients hence will not respond to questions about individual health issues. Any websites and apps we suggest should never replace advice from your doctor, nurse or dietitian.


You must always seek medical help and advice for any medical condition, diagnosis, or treatment you need from your health care team. Please call 999 in an emergency or call NHS 111 if you have an urgent medical problem and you’re not sure what to do.

5. When will my North West London practice be invited to create their Know Diabetes account?

The first group of patients to be invited will be those who have an email address registered to their GP record. We recommend that you register your interest here today so we can alert you when this full service is being offered to your practice, as part of the roll-out plan.

6. How do I unsubscribe?

On the bottom of the emails you have received you will find an option to update your preferences or unsubscribe from our emails altogether.

7. How can I get updates on coronavirus and diabetes?

When you register (here) your interest for "The Know Diabetes Service" we will email you to ask what your information preferences are. If you select that you want information on the coronavirus we will keep you up to date with the best advice.

8. Why have I received an email inviting me to create an account?

Your GP has requested that we contact you to create a Know Diabetes account for you. Please speak to your GP if you think this is a mistake.

9. What areas of London does Know Diabetes Service support?

The Know Diabetes service is working on behalf of over 350 GP practices in Hammersmith and Fulham, Kensington and Chelsea, Westminster, Ealing, Hounslow, Brent, Hillingdon and Harrow.

10. What languages does the Know Diabetes Service support?

To view any of the English content in over 90 different languages, click on the orange 'Browsealoud' round face icon in the bottom right corner of your screen. Then click on the round orange 'Translate page' icon.

We also have some content in the top 10 languages spoken in North West London here

 

11. I have register interest but haven’t been given a log in or password?

Thank you for your enquiry. The process that you have completed is “Register Your Interest” which enables you to receive diabetes relevant information from The Know Diabetes Service, including our monthly newsletter.

With regards to having a login and password, the Know Diabetes Service invites users from North West London to create their Know Diabetes account. The first pilot practices are being invited to use the service this month, and other GP practices will follow shortly.

Now that you have registered your interest, we will alert you as to when your practice will be able to upgrade and, at that point, you will be able to log in. Please ensure that your email address is updated and verified on your GP record, as this will help us to invite you to upgrade to a Know Diabetes account.

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